Terms of service

Version of 9 October 2026. Draft, to be reviewed by a lawyer before public launch. The Italian version prevails.

1. Who provides the service

The Vemploy service is provided by Velion S.r.l., registered office Via del Coroneo 19, 34133 Trieste (TS), Italia, tax and VAT number 01421440320, REA TS-214729 ("we"). You can reach us at giacomo@velion.it.

2. The service

Vemploy is a Windows application that does work for you in Chrome and in the programs of your computer, driven by an artificial intelligence model. The Vemploy account is for the licence and for AI usage.

• The work stays on your computer: chats, documents, knowledge, procedures and the credentials of your systems are not sent to our servers.
• Requests to the AI model pass through our gateway to be forwarded to the model's provider; we do not keep them. We keep only usage data (date, model, quantity, cost).
• How we process personal data is described in the privacy notice. If you use Vemploy for a business, the processing we carry out on your behalf is governed by the data processing agreement, which is part of these terms.

3. Account

• To use the service you create an account with an email address you control. Each mailbox may have one account.
• You are responsible for keeping your password confidential and for what happens with your account.
• In a company account the owner answers for the use made by the people they invite, their spend limits and their linked computers.

4. Plans, included usage and on-demand usage

• The plans, prices and AI included in each are those published on the Pricing page at the time of purchase.
• Each plan includes an amount of AI usage every month, counted at our rate card. Included usage does not carry over.
• On paid plans you can turn on on-demand usage: beyond the included usage the service continues at the same rates, within the monthly limit you set. At the limit, AI stops.
• On the free plan, AI stops when the included usage is spent.
• The prices of the plans and their included usage may change. A change applies to new purchases from the day it is published; for a subscription in progress it applies from the first renewal after at least 30 days' notice by email, and you can cancel before it takes effect.
• Early adopter price list. Whoever subscribes while places are available keeps the prices and the included usage of that list for 12 months from the first subscription, also when changing plan within the same list. One place per account. After the 12 months the price list in force applies, with the notice above.
• Our AI rate card (the rates of each model) follows the providers' prices and the exchange rate between the euro and the dollar. We may update it with at least 30 days' notice by email, also during the 12 months of the early adopter list; the models available may change.

5. Prices, payments and invoices

• Prices exclude VAT, which is added according to the customer's country. Payments are handled by Stripe.
• The subscription renews automatically every month or year, according to the plan, until you cancel it.
• On-demand usage is charged as it accrues: when it reaches €20 and at the end of each period.
• The invoice is electronic and issued through the Italian exchange system (SDI); Stripe's documents are courtesy copies, not valid for tax purposes. To issue it we need the details you give on the billing page.
• If a payment fails, Stripe retries on its schedule. If the subscription is not collected AI stops; if an on-demand charge is not collected, only on-demand usage is paused.

6. Cancelling and changing plan

• You can cancel at any time in the subscription portal: the plan stays until the end of the period already paid and does not renew. Except for withdrawal (section 7), periods already paid are not refunded.
• Moving to another plan or another number of seats is prorated by Stripe.

7. Right of withdrawal (consumers only)

If you are a consumer you may withdraw from the contract within 14 days of its conclusion, without giving a reason. When you buy, you ask us to start the service at once: if you withdraw within the 14 days we refund what you paid, minus the part of the service provided until the withdrawal, including the AI usage already consumed. How to withdraw, and a form, are on the Withdrawal page. The right of withdrawal does not apply to purchases for a trade, business or profession.

8. Acceptable use

• You may not use the service for unlawful activities, to circumvent usage or security limits, or resell it without our written agreement.
• You are responsible for the operations you have Vemploy perform on your systems and on the sites you access, and for complying with the terms of those systems.
• AI can make mistakes: check the results before relying on them. Vemploy asks for confirmation before the steps it marks as important.

9. Availability and liability

• We do our best for the service to be available and to work correctly, but we cannot guarantee it is free of interruptions or errors, including those caused by model providers.
• Except for wilful misconduct or gross negligence, and the rights the law always grants consumers, our total liability is limited to the amounts you paid us in the 12 months before the event.

10. Suspension and closure

• We may suspend or close an account for breach of these terms or non-payment, with notice where possible.
• You can delete your account at any time from the Account page. The subscription ends at once, without refund, and on-demand usage not yet charged is charged first.

11. Changes

We may change these terms. We tell you by email at least 30 days before changes take effect, and ask you to accept them at your next sign-in. If you do not accept them, you can cancel your subscription before they take effect.

12. Governing law and jurisdiction

These terms are governed by Italian law. For consumers, the courts of the consumer's place of residence have jurisdiction. In all other cases the courts of Trieste have exclusive jurisdiction.